Privacy Policy

1. Information We Collect

Personal Information You Provide

• Full name, email address, phone number, and mailing address
• Health history, recovery notes, and wellness goals relevant to your treatments
• Payment details (processed securely through Square)
• Session preferences and appointment history
• Communications with us via phone, email, SMS, or contact forms

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, links clicked, and time spent on our website
• Referring URLs and search terms used to find our website
• Cookie data and similar tracking technologies

Information from Third Parties

• Booking and scheduling data from Square Appointments
• Payment processing status from our payment processors
• Analytics data from search engines and analytics tools

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your treatments and consultations
• Provide personalized body contouring and lymphatic wellness care
• Communicate with you regarding your appointments, post-care instructions, and account
• Send follow-up messages, newsletters, or special offers (with your consent)
• Respond to your inquiries and provide customer support
• Process payments and prevent fraudulent transactions
• Improve our website, treatment offerings, and overall studio experience
• Comply with applicable Canadian legal and regulatory requirements

3. Health Information & Confidentiality

• We collect relevant health and post-surgical information strictly to personalize your treatments and ensure your physical safety during sessions.
• Health information is never sold, rented, or shared with third parties for marketing purposes.
• Our practitioner staff maintains strict confidentiality regarding all health history and client records.
• Please note: Casa Contour is a boutique body contouring and wellness studio. We adhere to high ethical standards and client confidentiality best practices to protect your information.

4. How We Share Your Information

We may share your information only with:

• Service Providers: Trusted third-party vendors who assist in operating our website, managing our scheduling system (Square Appointments), and handling client inquiries.
• Legal Authorities: When required by Canadian federal or Alberta provincial law, court order, or governmental regulation, or to protect the rights, property, or safety of Casa Contour, our clients, or the public.
• Business Transfers: In the event of a business reorganization or sale, client information may be transferred as part of that transition under strict confidentiality obligations.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Retention

• We retain your personal information for as long as needed to fulfill treatment services or maintain your client account.
• Transaction records are retained for a minimum period required by Canadian tax and accounting standards.
• You may request the update or deletion of your personal data at any time, subject to legal or tax retention obligations.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze website traffic, and enhance page functionality. You can adjust your browser settings to decline cookies if you prefer, though some features of the site may be impacted.

7. Data Security

We implement industry-standard physical, technical, and administrative security measures to protect your personal information against unauthorized access, loss, or alteration. Payment information is handled through secure, PCI-compliant payment channels. While we take every reasonable precaution, no Internet transmission is completely infallible.

8. Your Rights & Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct inaccurate information.
• Deletion: Request that we delete your personal information, subject to statutory retention requirements.
• Opt-Out: Unsubscribe from promotional communications at any time using the link in any email or by contacting us directly.

9. Children's Privacy

Our website and services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website contains links to external sites, such as our Square booking system and Instagram. We are not responsible for the privacy practices of external websites and encourage you to review their respective policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updated policies will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please reach out to us: